SYSTEMS MANAGEMENT
Trust IT Solutions to manage your system
Having your IT system up and running is vital to the efficiency of every type of business, from sole traders to multinationals. The complexity of modern installations makes it complex to maximise uptime, even businesses with in-house IT staff sometimes need help in sorting out issues. That’s where we can help, a systems management contract with IT Solutions can be designed precisely to meet your business objectives, with Service Level Agreements designed to deliver the cost-effective support you need. For more information about systems management and maintenance from IT Solutions, just call us.
Your virtual IT department
For SMEs, IT Solutions provides all of the benefits of a fully resourced IT department but without the cost and headcount implications.
Maintaining infrastructure uptime
Our systems management service reduces the risk of failure by proactive management of your IT resources.
Technical support 24/7
With contracted support from IT Solutions, our experienced engineers can be on call whenever you need technical assistance help.
Professional back-up for your IT team
IT Solutions can provide seamless support to fill in the gaps for periods as short as a day or up to a year.
Consistent
performance and support
DETAILED SUPPORT
Tailored Service Level
Agreements (SLAs)
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01. Tailored SLAs & Core ServicesOur maintenance contracts have SLAs tailored to our clients' needs. We provide regular routine services including maintenance, file back-up, system optimisation and equipment assessment.
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02. Proactive Resource ManagementWe recommend updates of hardware, operating systems, software, drivers and firmware, as well as identifying potential security issues to ensure peak network performance and reduce risk.
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03. Advanced Online DiagnosticsUsing advanced technologies, including remote access and online diagnostics, we can identify the causes of issues and implement effective solutions quickly.
